Privacy Policy

prepili, operated by soft techpro ("we", "the Company"), respects your privacy and operates in accordance with applicable data-protection laws. This policy transparently explains what information we collect, for what purposes, to whom it is disclosed, how long it is retained, our security measures, and your rights as a data subject. Using the platform constitutes informed consent to the terms of this policy.

Below is the full list of information collected together with the specific purpose of processing:

• Account details (email, display name, sign-in credentials including Google) — Purpose: account creation, identity verification, and secure access.
• Content you enter (resume, target role, company name, practice answers, notes) — Purpose: creating personalized simulations and feedback.
• Voice input — text analysis only — Purpose: generating feedback on your practice answers. No voice recording is created and no audio files are stored: speech is transcribed to text in real time and only the text is analyzed.
• Scores, answers & feedback (simulation results, the answers you gave as text or speech transcript, generated feedback, Readiness Index) — Purpose: showing your history in "My Activity" and tracking progress over time.
• Support chat and career-advisor messages — Purpose: answering questions and providing professional guidance. Messages are screened for career-related topics only.
• Operational and error logs — Purpose: monitoring, security and troubleshooting, for a limited period only.
• Technical usage data (IP, browser, language, device identifiers) — Purpose: security, fraud prevention, uptime monitoring, and product improvement.

Data is collected based on your explicit consent at sign-up. Providing the data is not a legal requirement, but without it we cannot deliver the service.

3. Purpose Limitation

Information will be used solely for the purposes listed above. We do not sell personal information to third parties, do not trade in data, and do not use your content for advertising or marketing profiling.

4. AI Services & External Processing

Content analysis is performed by leading cloud AI models (e.g., Google Gemini) via a secure AI gateway acting as a data processor on our behalf. Data is transferred encrypted, deleted by the provider after processing, and is not used to train public models. Unnecessary personal identifiers are not attached to these requests.

4b. Payment Processing — Paddle

Purchases and subscriptions are processed by Paddle.com Market Ltd, which acts as the Merchant of Record for soft techpro. Paddle receives and processes the data required to complete a transaction — name, email address, country and billing address, payment method details and transaction data — for payment processing, fraud prevention, recurring billing, invoicing, tax compliance, and handling refunds and cancellations. Paddle acts as an independent data controller for payment data under its own privacy policy at paddle.com/legal/privacy. We do not store card details on our servers; from Paddle we receive only customer and transaction identifiers, subscription status and renewal dates.

Your voice is never stored. Speech is processed in memory only, transcribed to text for feedback, and the audio is deleted immediately after processing — neither on our servers nor on your device.

Voice input is transcribed in real time through a secure endpoint. Only the transcribed text is sent to the AI engine to generate feedback, and the temporary audio memory is released immediately. No audio files are written to disk, copied to the database, or backed up.

4c. Real-Time Interview Analysis

Real-time interview analysis is available only through an interview you scheduled in advance in your interview list, and audio file uploads are not supported. Each analysis is limited to one hour and stops automatically at that point, after which the full analysis runs exactly as it would on a manual stop. Audio is processed in memory and deleted immediately; only the filtered transcript, detected questions, your answers and the feedback are stored in your account and shown in "My Activity". You are responsible for ensuring that analyzing a conversation with a third party complies with applicable law and any required consents.

4d. Stored Answers & Activity History

To let you track progress, we store in your account the questions, the answers you gave (text or transcript), the feedback, scores and the date and time of each activity. This information is visible only to you, protected by row-level security, and can be deleted at any time on request or by deleting your account.

5. Information Security

We employ industry-standard security measures: encryption in transit (HTTPS/TLS), encryption at rest, role-based access controls (row-level RLS in the database), secure secret management, event monitoring, and periodic backups. Access is limited to a small team and only for the purpose of operating the service.

6. Data Retention

Your data is retained as long as your account is active and for the period required to fulfill the purposes described above. Audio files are never stored — we perform text analysis only (see section 4a). Upon account deletion, all personal information linked to you will be erased within 30 business days, except for information we are legally required to retain (e.g., tax invoices).

You have the following rights regarding your personal information:

• Right of access — confirmation of the data we hold and a full copy of it.
• Right to rectification — request correction of inaccurate, incomplete, or outdated data.
• Right to erasure ("right to be forgotten") — request full deletion of your personal information.
• Right to object — request that we stop processing your data for certain purposes.
• Right to data portability — receive your data in a structured, accessible format.
• Right to withdraw consent — revoke your consent at any time, without affecting the lawfulness of prior processing.

8. Cookies & Local Storage

We use cookies and local storage to keep you signed in, remember display and accessibility preferences, and measure basic usage to improve the product. Your consent is captured through the consent banner and stored securely for record-keeping. You can manage consent at any time via your browser settings or by resetting site data.

9. International Data Transfers

Some of our infrastructure and service providers (such as cloud services and AI models) operate outside your country, in jurisdictions that provide adequate protection or under equivalent contractual commitments.